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9-1-1 Silent Call Procedure

Apr 04, 2015 08:00AM ● Published by Kieran Gilman

(Editor's Note: The following information is from the Town of Tewksbury website.)

The Silent Call procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.

If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch tone wireline telephone or a cell phone:

FIRST DIAL 9-1-1

Once the call is answered, indicate your need my pressing the appropriate number on your telephone. 

IF YOU NEED POLICE  -  PRESS 1
IF YOU NEED FIRE  -  PRESS 2
IF YOU NEED AN AMBULANCE  -  PRESS 3

The 9-1-1Dispatcher may ask questions that require yes or no answers.

PRESS 4 FOR YES

PRESS 5 FOR NO

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